Privacy Policy

At Ervin Automations, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, and protect your information.

Information We Collect

We collect the following types of information to provide our SMS communication services:

• Mobile phone numbers for SMS delivery
• Names and contact information for personalized service
• Appointment details and service preferences
• Communication preferences and opt-in/opt-out status

How We Use Your Information

Your information is used exclusively to provide and improve our services:

• Send appointment confirmations and reminders
• Provide service updates and important notifications
• Deliver promotional offers and business communications
• Improve our communication tools and customer experience

Information Sharing

We respect your privacy and do not sell or share your personal information with third parties for marketing purposes. We only share information with trusted service providers as necessary to deliver SMS services, such as:

• SMS gateway providers for message delivery
• Cloud service providers for secure data storage
• Analytics services to improve our platform (anonymized data only)

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. When you opt out of our services, we will remove your information from active marketing lists while maintaining necessary records for compliance purposes.

Security Measures

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure data transmission, and regular security assessments.

Your Choices and Rights

You have several options regarding your personal information:

• Opt out of SMS messages anytime by replying STOP
• Request access to your personal information
• Request correction or deletion of your data
• Contact us with privacy concerns or questions

Contact Information

For privacy-related questions, data access requests, or to exercise your rights, please contact us:

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or direct communication when appropriate.